Starting October 6, 2003 you now have the option to connect to webmail using 128bit encryption.

Click Here to install the security certificate

Below are some common questions and answers regarding this new feature.

FAQ:

Q: When I click on the link to use the secure connection a Security Alert box similar to this appears. What do I do now?

If you click on Yes, you will proceed to the secure webmail site using 128bit encryption
If you click on No, you will not be allowed to continue to the secure webmail site and may or may not receive an error. You can reconnect to webmail and not use the secure connection if you prefer.
If you click on View Certificate you can look at the details of the certificate as well as install the certificate on your computer. Installing the certificate on your computer will allow you to connect to the secure site without having to see the above security alert each time.

Q: Each time I use webmail I have to click on Yes to access the site. I don't want to click on yes each time.
A1: Install and trust all content from Sorkin Computer Service. Do do this, click here and answer yes to install the trusted certificate.
A2: Click on View Certificate, then click on Install Certificate. This will install the certificate on your computer. You will no longer be asked to verify the certificate each time you connect.

Q: How do I know that the site is using encryption?
A: In Internet Explorer you will notice a "lock" icon in the lower right of your screen, clicking on this icon will show you the cipher strength used for this connection.

Q: Can I use a lower or weaker encryption?
A: No. Currently only 128bit is supported.

Q: What good is this "new" security feature?
A: If you connect using the secure connection method, it is extremely difficult for another person to "listen in" on the information being transmitted to and from the mail server to you. If you shop on-line, you will notice that when you enter personal information like credit card information this same method of security is used to protect your information.

Q: If I am in a foreign country can I connect using this secure method?
A: Depending on the browser you are using, you may or may not be able to connect using 128bit security. If you see the lock symbol in the lower right, then your connection is secure.

Q: I cannot connect using the secure connection?
A: Make sure your browser support 128bit cipher strength. In internet explorer click on "help", then "about internet explorer". You should see the cipher strength set to 128bit. If you do not see this, go to the windows update site and update your browser.

Q: I have a question that is not answered here.
A: Just Call, Write, Fax, or Email your questions. Click HERE to go to Sorkin Computer Service Contact page